Vanessa Valdez from Toronto

My experience with Convertible Heating & Air Conditioning was beyond excellent. We ultimately needed a new AC unit to be installed, but prior to the installation we had challenges identifying the underlying issue causing our unit's fan to not work. This was a huge difficulty for us because it was during an extreme heat wave and we have a newborn (preemie) at home. The underlying issue was in fact the AC unit (a leak), however it was difficult to assess and identify because of an old Peak Saver box installed by Toronto Hydro that neither the technician or an electrician (who we later had to call) were allowed to inspect. The Peak Saver/Toronto Hydro removal was incredibly frustrating as they were very disorganized. This prolonged our lack of AC again during an extreme heat wave with a newborn at home. But when the removal was completed, Convertible acted with incredible expediency to schedule a reassessment of our unit and subsequent installation. They did whatever they could to quickly solve our cooling issues and install a new unit. The technicians and staff were also so friendly, professional, honest and empathic throughout this whole ordeal and that made something that was so diffcult, less frustrating. We were very happy with their service and we wouldn't hesitate to go through them again or provide a referral. Thank you!

Andrew was very helpful and knowledgeable about the type of service his company provided. As soon as I started to explain our problem, he was able to identify the issue right away and was able to quickly dispatch a technician to remediate our problem. He has a very excellent customer service attitude that was reflected in his technician who was able to identify a huge opening that I would not have otherwise seen/known to look for. I have since recommended the company to my husband's previous condo (for a silverfish issue) and feel confident that the issue has been eliminated there as well. Their 6-month warranty for their services is a great testament to the care they give their clients as well. I would definitely go through this company again (hoping I don't have to! Lol).