Constantin, Toronto

I am absolutely convinced that using any other company than Mayday Drain Services is just a compromise and you are losing money; It is for the second time when I had the chance to use their services and DEFINITELY my expectations were totally fulfilled and I was 100% satisfied; I had in my house a VERY PROFESSIONAL and VERY HONEST person. Roy is a technician who really knows his job, he displays respect for his customers, and he is doing a PERFECT JOB! IF I will ever need similar assistance, I will use his services ONLY. I am so confident that anybody who really needs a honest and professional person shall ask him for assistance. THANK YOU ROY! Very punctual, with an eye for details, working very clean and very fast, Roy solved a problem for which were before in our house at least 5-6 roto rooters who did each and every time a very sloppy job. Roy provided a very accurate diagnostic and he verified very thoroughly afterward the cleaning that he performed. I am definitely strongly recommending him as being the BEST in his profession in GTA area.

1. First contact over the phone: very professional and at the subject; I was assured that a free estimate and free diagnosis will be supplied; 2. Chris was very punctual and what he promised was delivered; He provided everything exactly as he stated; I MUST underline his VERY PROFESSIONAL manner in which he analyzed and provided the verdict; Then Chris offered me to choose from several option to fix the opener; I asked for help in considering the FINAL DECISION and he did it very attentive with PROS and CONS. I decided with his help. 3. I assisted during his work: I admit that Chris is an OUTSTANDING ORGANIZED and TIDY PROFESSIONAL technician and he knows very well what he is doing; He did few steps further overall, and he checked at the end the whole installation very thoroughly; Chris definitely knows and likes what he is doing; It is for the 3rd time when I have somebody regarding my garage door, and from far HE IS THE BEST! I will never contact any other Company for repairs: I am 1000% confident that he is able to do a PERFECT JOB each and every time! THANK YOU CHRIS! In terms of PRICE: he offered me a cost which was not acceptable: I decided to pay a bit more than he asked for; In terms of QUALITY: I was absolutely very impressed! Excellent work, detailed oriented, very, very attentive with everything; As I mentioned, at the end he did few more things than I asked for at the beginning and at the end he told me: :now I do not have problems"; I was very impressed about this statement: the problem was mine and not his, but he ASSUMED everything on him....EXCELLENT JOB, he deserves RESPECT and MANY THANKS! Everything was finished in less time than I expected very clean and with no collateral damages. He left a clean place and he verified everything before he left. In one word: AMAZING JOB! I am a VERY HAPPY CUSTOMER and I recommend him with no hesitation!

The furnace stopped to work during this winter; You know what does it mean; 4 electric heaters did not help. I was lucky to have the MAINTENANCE PLAN for FURNACE with Direct Energy; Called them, do not expect during a long weekend to be solved; POSITIVE ASPECTS: the furnace was fixed properly in 3 days since I called; reason: specific part was not readily available from the warehouse; When they shipped it at home, (I was told!) that the warehouse made a mistake and shipped the wrong part; once received the correct part, the job was done EXCELLENT and VERY PROFESSIONAL; 3 technicians were in our home, ALL OF THEM EXCELLENT and VERY KNOWLEADGEABLE; The last person from the CUSTOMER SERVICE was VERY, VERY NICE! (I do not know her name, sorry!).CONS: in my judgement, sending the parts at the client home is not an efficient way to do it: proof: IF the WRONG PART is shipped, BOTH: CLIENT and DIRECT ENERGY is loosing TIME and MONEY....this was the reason because it were necessary 3(three) visits... The MOST POSITIVE ASPECT: having this plan with DIRECT ENERGY is an ASSET ! Many thanks to all the technicians! P.S. The site is asking for the COST: I do not know how much cost because EVERYTHING (except my time when I waited with the WRONG PART) was covered by the MAINTENANCE PLAN that I bought from DIRECT ENERGY; I specified 400 dollars because I am aware that the electric motor for the LENNOX blower costs approx 400 dollars...the plan that I have is just half of this price...I have no idea how much the installation costs...