I had windows installed recently by this company, the experience was not the greatest. I booked the day off work because someone needed to be present on the day of installation. Nobody showed up so I called the company and was informed that their truck had broken down and were unable to come out. I was frustrated as this counted as a vacation day for me at work and nobody thought it was important to notify me of the situation. I rebooked another day for installation. They showed up this time, however some windows were missing that I ordered. One installer worked while the other went back to their warehouse and picked up the missing windows. As a result, a one day job turned into a two day job and yes another vacation day for me. The installation was mediocre however instead of me taking one vacation day, I ended up taking 3. An apology does not make up for lost revenue especially when you have a young family and vacation days are crucial. Also, I just found out North Star windows went bankrupt which are windows that were installed by Brock. What will happen to my “life time warranty” now that it’s not worth the paper it’s printed on?
- Approximate cost of services:
- $5,000.00