Dave from Burnaby

Our fridge stopped cooling 10min before we left for a weekend getaway. While on the road, I checked Homestars for a highly rated appliance repair company. I decided to go with Newtech. I called and asked if someone could look at our fridge as soon as we were back from our trip. Hassan, the technician, came at the time he said he would come. He diagnosed a faulty evaporator fan motor in about 5-10min. He changed the motor within an hour and was on his way. Our fridge now worked and was cooling properly. However, later that day, we noticed that the fridge was making a buzzing noise that it hadn’t made before. The next morning, I called Newtech to let them know of the buzzing and Hassan came right back to make the needed adjustments. He made adjustments but the buzzing persisted. He came back a few days later (in the evening to accommodate our schedule) and changed the evaporator fan under warranty. Everything is now quiet and perfect. I’m glad I called Newtech and would call them again in the future. It was the follow-up service to correct the buzzing that I’m most very impressed with!! I believe many other businesses would have just said the noise is normal.