Carole from Surrey

I would just like to say how completely satisfied we have been with Penfold’s and our new roof. The service has been excellent right from the very first phone call to talk to someone, to someone coming to do the estimate and to finally getting the work done. Last fall, we discovered we had a leak in our roof with water coming in above one of the en suite bathroom windows. Someone (from another company) did some “repair” which lasted until the next rain and then we were getting water in again. By that time, we had decided to contract with Penfold’s and they had someone out who repaired the leak until we got the roof fully replaced at the end of March. The repair was totally successful and we knew we were in good hands. When the crew came to do the roof in March, they were very polite, quiet, very hard-working and cleaned up fully at the end of each day. I thought they would be there for most of a week but actually took only 3 (long) days to get the job done. I was very impressed with them and by the fact that a supervisor was around each day to check on them, to see if they needed more supplies, etc. My other comment relates more to Sean and his part in this process. I felt as though I was treated very respectfully by Sean through the whole process. He answered any questions I had, responded quickly to emails, etc. and explained the whole process very well including things that needed to be updated to due code changes such as vents. I am more than happy to recommend Penfold’s to anyone who needs a new roof and who wants to be treated well throughout the whole process. It was a very positive experience for me. Many thanks! Carole