Stephen in Ancaster

Last fall I had a furnace and A/C unit installed. Keith H came out to calibrate the A/C unit today. He was very professional and though . He check the refrigerant pressure and made sure the speed of the fan was adjusted so that the cooling coil was able to reduce the humidity of the house. The house was noticeable cooler after he made the adjustment . He also inspected the floor vents and recommended that I open the ones that I had closed off , so that there is increase circulation and cooling. Overall , I am extremely please with the service that I am receiving from Reliance - from the sales , installation and follow up.

I chose Reliance after receiving 3 quotes. They were able to beat the lowest quote and do the installation within a few days ( it was getting cold in last 2 weeks of November ) . Mike M and Rob D did an excellent job with the installation. They were very professional , and took pride in the job they were doing . Their installation compared with the previous install - was night and day . Ask for Mike M and Rob D to do your install.

Last fall Boonstra came to do the regular winter check up on my furnace. I usually observe the technician when they do the tune up. I remember asking about how he knew if the heat exchanger was not cracked and he reply that he can tell by measuring the CO levels from the exhaust. At the end of the visit I signed the work order. After he left I read the work order in more detail and on the check list was " Camera inspect the exchanger " I called the service manager and they sent out another technician who did the camera inspection. In the future , I will ask the technician for the work order check list and make sure he does what is checked off .

This spring I noticed that there was spalling of 2 of the bricks on my chimney. I contacted several chimney repair service but found William Townshend to be the most knowledgeable and was able to explain what needed to be done . I am extremely please with the job that he did. It was done in a professional manner and comes with a ten year guarantee. He replace 3 layers of brick , the concrete cap and the chimney cage.

Finding a roofer to do roof repairs is very difficulty.The big companies are not interested in doing maintenance work unless you want to replace the entire roof . Richard from Sameday Roofing not only returned my call - but came out the same day and did some roof repairs. Kudos to Richard.