I have just had an experience with Ottawa Duct Cleaning Inc recently and was really impressed by, not only the professionalism and expertise, but also the kindness and fairness of the owner of the company, Mr. Roger Asselin, showed to his customers. I have a one bedroom rental apartment with duct work that is only for delivering cold air if used in the summer. The tenant requested a duct cleaning and I called the ODCI. To understand the situation, Roger has spent a lot of time, first to discuss with me and then to the tenant, requesting us to send him some pictures of the air registers. When that was not work out, he then, taking from his busy schedule, come to the apartment to do a thorough inspection. Though it is deemed not making any sense for doing a duct cleaning now for the situation, he has honestly told the owner of his judgement and offered the tenant useful tips for good air quality. To me, ODCI is really put costumers’ needs first.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback. We strive to build a healthy relationship with our costumers by identifying with their needs and providing the best possible result. Regards, Roger