We were in the market in 2013 looking to purchase a new home. We checked out various communities in our comfort zone of the deep South East of Calgary. Interestingly, at the time, we had not heard much about Stepper Homes, as we had recently moved from Ontario. By chance, when we went to Copperfield for our search, we ended up going into Sabal's office at first. We also conditionally booked a house with Sabal. That is when our customer service nightmare with Sabal began, which then led us to the showhome next door: Stepper Custom Homes. We decided to give a look, and we liked what we saw. The customer service, from that point onwards has been outstanding. Our home was built to our liking, and the standards that Stepper used to build our home were nothing short of great. We were happy with the selections available, although this was not a custom home. We were able to customize it within limits to our liking, and that was enough to keep us happy. The construction began on time, as promised, and we were constantly kept in the loop on what was going on. This made for a very personal experience for us, and that is what one expects with probably the most significant purchase of one's life. The construction team was outstanding, and the site supervisor was above and beyond. We felt like family and we truly felt we were getting good value for our dollars. Once possession day arrived, we got delivery of something very precious to our hearts: a beautiful looking, well-built, house that we can call home and raise our family. Everything was as promised, and again, customer service has been truly outstanding. Interestingly, the day we moved, our three year old kid found some crayon and colored our brand new wall. Our warranty representative was nice enough to go through the post-possession home inspection and take care of the wall and other minor scratches and dings that were inflicted during our move. This was unexpected and a very kind gesture. As time progressed, and while we now are approaching one year of possession, we have had no major issues with the workmanship of the house. All minor issues were attended to promptly, and everything has always been resolved. All in all, from the beginning until the end, and thereafter, it was a great overall process. My biggest emphasis on the whole purchase experience of a new home is the customer service, promises, and delivery of something that we can be proud of. We received the very best of all these from Stepper Custom Homes. I have recommended Stepper to a couple of family friends, and I would continue to strongly recommend them moving forward.
- Approximate cost of services:
- $450,000.00