As a paying HS pro since 2015 and winner of 4 best of awards and 2 giving back awards, I simply would have expected to be treated better by homestars pro help and our personal account rep. We moved the business out the city of Toronto to the west end near Dundas Ontario, and in doing so our leads ceased to flow. As in zero for many months. When I addressed this asked for some stats on users in the area or simply just some assistance s in navigating this issue, I was met with the worst customer service Of all time. From Our new account rep Layla to Chris at the pro desk, it’s been like pulling teeth. I have worked many years in loyalty and retention and I can sincerely say that homestars would get a failing grade. $170 a Month of our hard earned money should be worth something in return. If we are not generating leads because of the new business location, then I would have expected them to tell me this would be a likely consequence upon making the move and to expect it. Is the onus not on you to do so? At least this way I would have had the info needed to decide if we want to continue. But worst of all, when I ask take the initiate to ask for this information that should have been offered, I am met with zero response, not once but three times. Best part is that HS you continued to take the automated payment on my visa. For a minimum of 5 months I have not received any leads, so what are we paying for? Do you not think it’s good business practice to provide your customers with simple statistics? We are so so very disappointed with you. I would never had considered writing this public post had We been treated respectfully.
- Approximate cost of services:
- $7,500.00
