Gordon Hambly from BEACONSFIELD

The cost was associated with replacing the old ABS black plastic vent, which is no longer allowed. Ryan did an excellent job and everything was done within a couple of hours.

Although I received an annual revenue estimate, assuming no shade, in order to get the more accurate estimate I had to pay $4500 upfront as I was buying the system. Their technician then spent one hour at my house with a meter and then they produced a new set of figures, based on the actual shading. Unfortunately, it turns out that the roof on my neighbour’s house, which is 16 feet from mine, casts a significant shadow from mid Oct. to mid March, which is largely responsible for a 23% loss of projected revenues which led to a payback period of about 15 years, which is not acceptable. I was very thankful that they found this before I spend any more money but I was astounded that they would only refund me $2000 out of my $4500, leaving me paying $2500 for one hour’s work from the technician on site plus their subsequent work which was probably done mainly on the computer. I suspect their real costs are between $500 and $1000. The best advice I could give you is that before going solar you watch the shade on your roof, particularly between October and March. Also, be forewarned: if you are buying the system, you will be paying $2500 before you get an accurate estimate of your revenues. Also, I notified them September 21 that I was not proceding but it took 4 phone calls and almost a month before they sent the cheque.

I contracted with Metropolitan Movers [MM] but they sent another company 2 days early [and with only 1 day's notice] claiming their fleet was called in for inspection on the day of our move. About 20 items were damaged, for well over $1000 and I have photos showing the damage and demonstrating some general carelessness [wooden mirror packed without bubble wrap and put in a box with many other items; handlebars on 3 bikes turned for packing but never straightened at destination; hole right through the bubble wrap and into our leather Lazyboy; bookshelf leg broken and top knocked right out of the joint] . MM said that I needed to try to settle with the other mover but they only offered $150. I then went back to MM but they said that they would not offer me anything, even though their website clearly states "free moving insurance up to $50,000". What I wanted, as stated in my emails, was for them to send a wood expert to fix the damages to the wood and also someone to try to fix the bad scratches they put in a leather Lazyboy; I doubt that it can be repaired for less than the cost of a new Lazyboy about $1000 as it would need new leather on both sides and it would be very hard to get the leather to match the rest of the leather. I also, particularly given the other mover and MM's response, am very skeptical of their reported weight of my load at 9680 pounds as I had sent down with a friend a 17'x7'x6' trailer fully loaded with all the heavy stuff that 2 people could get in probably 3000-4000 pounds. Our stuff did have to be stored for 17 days so I suspect the damage occurred in the warehouse when no one was looking. They never called me with the weight [MM did have my email and I only found out the day before delivery when I called to make sure everything was a go: can 2 seniors with no kids who have de cluttered a lot really move 9680 pounds plus the 3000-4000 pounds in the trailer: I really doubt it but, of course, I couldn't do anything and if I didn't pay the $10,484 balance, they were not going to deliver our things]. It has been incredibly frustrating to look at our damaged stuff for 3 weeks, only to get their final offer of $150. What about MM's guarantee: apparently, it doesn't apply in my case! MM thinks they can just wash their hands of the whole affair even though my contract was with them and they consider the other mover "a partner".

I paid the deposit when Matthew gave me a very good phone quote but when I asked him the next day to put it in an email [I sent him what he had said on the phone as I recorded it] he did not respond. A few days later I called him again and he asked me to resend the email and promised to respond, but he didn't. With the bad reviews he received and 3 weeks until my move, I signed with another company and forfeited my $200