I made my decision based on the reviews on this site. My experience is not as positive. I installed the door myself and therein is the issues. The pros reasonable price, friendly service and a couple of weeks faster than the big box stores. The Cons, there are definitely issues with the quality of the workmanship. My issues, the glass in the door is sealed with silicone this was not trimmed off. The moldings are pin nailed and one of the pins was not all the way in. The worker notices this because he but another right beside it. But he did not pull it out and fill the hole. Of the six hinges on the door only two were properly installed. You install the three hinge plate to the frame, this ensure better weight distribution and this results in the pins being stalled top down. When you have hinge caps it is a little more difficult to get the pins out when they are upside down. The hinges were not exactly even on the doors, though it was only out 1/ an inch the hinges required shims. The holes for the door handles were also 1/16 different which meant playing around with the door handles. All of these issues would not have been a problem if they were installing the door because they would have had to fix everything on site. I did raise several of the issues and Steve was apolgetic.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Sorry about your troubles James. Sometimes when choosing to do your own painting and installing, things like this may occur. We offer complete installation and pre-finishing of our doors, in which all of your concerns would have been addressed and taken care of. Mike Foster (owner)