sam from Toronto

Worst customer service. I took sectional Sofa and they did not deliver the sofa pillows. I called back and they said it’s out of stock and will call back once they are in stock. I got the call and when I went to store to collect the pillows, they handed over sleeping pillows. I told them that I was supposed to get the sofa pillows why I am getting sleeping pillow, the customer service person was trying to convenience me that this is the pillow comes with sofa. I asked him to give that in writing, he said let me check and came with new idea saying there are no sofa pillows with the sofa and leon is giving sleeping pillow free to me, and I should be happy with the free stuff. That the last straw! I said enough, I will expose you and take this issue at the different level, and this guy asked another sales lady to explain to me. This sales lady was trying to tell me that the sofa pillow does not come with the sofa and I can purchase it and she will help me by giving discount. I was total fuming by now. I said what kind of service is this. I will take this up to their upper management. Then the sales lady said, oh I remember now, that sofa came with pillows and I should get one. And then asked the customer service guy to give me the sofa pillows and also the sleeping pillow. The part I really hated is this customer service guy was trying to convenience me that I should be grateful to receive sleeping pillow instead of sofa pillows. And when he notices I am not going to accept his explanation will try to expose them, he tried to cover-up. I am sure my blood pressure must have shooted up the roof in all this 1 hours. Very poor and unethical behavior on Leon’s customer service.