Reviews

0/10

my job no. is 18010 . they did my hood fan temporary hook up and wait for tiles guy .i have have appointment with fix the tile . 28 may the tile guys find they don't have enough tile to fix my house so that day your site supervisor (trent )come to my house try to open hood fan for so the tile guy fix the tile but they dont have so trent put it back but not proper hook up . next day i have painter appointment they need to fix the cracks all over doors window or walls . guy he just touch the hood fan and hood fell down on my gas range fan is broken dent everywhere on hood or gas also . and again i am not able to cook my food i have 2 little kids . my wife cant drive . then i went to marrisa ( y sales person ) explain all the problem send all pictures . she say now is weekend she cant help me . i have to wait till monday . now i am stuck . i buy brand new house from pacestter lots of issues . i need your help i am very disappointed and unhappy from pacesetter . 1 . MY CABINET DOOR IS STILL MISSING 2. BROKEN WOOD IN CABINET 3.CRACK IN HARDWOOD FLOOR 4. CLEANER NEED TO CLEAN MASTER BEDROOM TILE I SVERY DIRTY FRONT DOOR OR BASMENT DOOR OR DECK DOOR NEED TO CLEAN 5.CRACK IN ENTRANCE FLOOR 6.CRACK TILE 7.CARPET IS UNEVEN 8. BASMENT LOCK NEED TO CHANGE 9.HOOD FAN IS BROKEN 10. HARDWOOD FLOOR MAKE NOISE 11 MY LAYNO FLOOR IS DENT HOLE I AM SENDING PICTURE Y CAN SEE ABOUT HOOD FAN . I AM NOT ABLE TO COOK FOOD I AM WAITNG FOR SOLVE THIS PROBLEM AS SOON AS POSSIBLE I look forward to receiving your reply by return, detailing your proposed course of action to bring this matter to a satisfactory conclusion. HEMANT DUBEY 7809079727

Approximate cost of services:
$352,000.00
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Company Response

Dear Hemant,

Our team is committed to rectifying the outstanding items as quickly as possible. Our cabinet supplier has already been to your home and surveyed the work required. Extra pieces such as the door, take 4-6 weeks to manufacture and replace, we are currently awaiting for the parts to manufactured and we will be scheduling an appointment once these pieces are ready. We have been in contact with the appliance company and the hood fan should be replaced today. The other items listed below are also being addressed, and repairs have been scheduled. Please continue to be in communication with your site supervisor Trent, as he is the primary coordinator of this work. Thank-you for our patience as we complete this work.