Reviews

10/10

I used Convertible Heating & Air in my last home for the installation of a new furnace and a/c. When I moved to Waterloo, I knew who to call when it was time to replace the originals in this house. Convertible once again provided excellent service from the quote process through to installation. Friendly, professional service - highly recommend this company.

Approximate cost of services:
$6,700.00
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Company Response

Hi Jenn from Waterloo! I am very sorry for the delay in thanking you for this wonderful Homestars review. You are awesome! We really appreciate you continuing to use us, no matter what city you move to, we can always help you 24 hours a day. Our continued growth as a company, is taking us all over Southern Ontario and we are proud to have one of the largest territories in hvac.
Thank you for being a part of our 50 year history.
Greatfully yours,
Marnie Amodeo, General Manager & all family and staff at Convertible Heating & AC Inc.

10/10

Very satisfied with their services. From the friendly customer service when booking the appointment to completion of the required work and quote submission for future work. I was impressed with the email confirmation of the appointment identifying by picture and name which technician would be coming to my home. Also appreciated the presentation on the company including certifications and registrations.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Jenn for your feedback about your positive customer service experience with Home-Pro Electric. We are happy that you liked the e-mail with the tech's picture to confirm who was being dispatched to your home. It's great that you liked the iPad presentation and documentation that we provide for our customers information and peace of mind. We would be happy to have you as a customer going forward. Kind regards.