Reviews

1/10

With the exception of government bureaucrats, I've never found anyone more difficult to deal with then this company. Maybe it's because I was spending less than $2000 on a DIY kit instead of a $5000 installation job, but the owner is unreliable, unresponsive and downright lacking in customer service skills.

Approximate cost of services:
$1,800.00
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Company Response

At Bath Solutions we work with customers that vary in all sizes of projects or budgets and we are proudly able to offer options that meet both their budgets and project needs. Regardless of how much our customers decide to spend, we are committed to providing good customer service and a positive experience.

We had spent an extensive amount of time working with you since you first visited our office in January 2015 looking to purchase one of our 'Do-it-Yourself' (DIY) shower wall kits making recommendations, suggestions and addressing all of your questions regarding the features, benefits, installation processes prior to you deciding to purchase one of our DIY shower kits in November. Although it is not part of our standard service for retail DIY customers, I personally came out to your house on a Sunday evening (when your wife was available) delivering samples to assist with selecting a colour that coordinated with the rest of the bathroom. Despite my office being closed for the Christmas and New Year`s holiday, I made myself available for you to pick-up your order so that you could start your project on time in January as you had planned.

We appreciate your business and it is unfortunate that our customer service did not meet with your expectations. If you would like to discuss further please contact us.

10/10

My old bungalow was desperately in need of re-roofing. I mean rafters, sheets and shingles! There are countless so-called roofers who are nothing more than shingle monkeys, but I needed much more. Stan himself has been roofing for almost 60 years - you want experience? Son Paul, is a master carpenter and master framer - exactly what I needed. Mike is the third member and does most of the heavy lifting, but all three are a great team. They scabbed new PT 2 x 6s alongside the old twisted and warped 2 x 4s to make everything straight as well as lift the whole roof deck by 2" to give me some much needed ventilation through the soffits. The end result was a straight, flat, good for my lifetime, roof deck and this was the only company able to do the job. Every other roofing company would have subbed out the framing work and then blamed the other guys if it didn't work out. This way, no issues. First class work if you need serious roofing.

Approximate cost of services:
$10,000.00
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10/10

In a field replete with scam artists and rip-offs as the window business, Atlantic stands head and shoulders aboye the fray. I have never been more impressed. Andre [last name removed--Ed] is exceptionally talented in product knowledge and customer service. At the time of presentation, he provides a thoroughly detailed, computer generated quotation, on the spot. No handwritten notes, nothing left to interpretation or argument - the consummate professional and a true gentleman. Their product is first class in every respect and priced well within the lower end of the range. Almost too good to be true. Their installers are equally good - on time, pleasant and professional. Probably very chatty too - if you speak their language! They took care to cover and wrap everything in sight before the dust started to fly and worked steadily and methodically till clean-up time and then actually vacuumed the driveway before leaving!. I almost wish I had more windows to change, just so I might have the pleasure of dealing with Atlantic again. At our first meeting, Andre said that we would still be friends when the job was complete - he was right. No kidding.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Absolutely nothing in my experience.
Any advice to offer fellow homeowners facing a similar project?
Call Andre - Mr Window - it's even on his license plate! You'll never regret it.
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Company Response

Dear Colin,

It is with great pleasure that I read your review. I will commend my staff for their excellent performance. We strive to ensure that every client has the same experience as you did. We thank you for opening your home to our company and are proud to have our products in your home.

Best Regards,
Ellie Schindler
General Manager