Dishwasher was leaking water, repairman came out and found glass in the machine, he unclogged the lines, then proceeded to remove the door to check on the bottom seal. After inspection he recommended that the seal be replaced. I inspected it myself and found no issues with it. Told him to reattach the door and we will see if the problem was fixed. It was and the leak was corrected. He wrote on the bill that he thought the door should be replaced at a price of $1000+. Of course since all was working I said no. After he had left I used the dishwasher a few times and immediately noticed that when opening the door it would fall to the floor as if the springs were not connected. I called the service department back and asked that they send someone out to fix it. They came out a few days later with an attitude that nothing was wrong on their repair. Even after showing him the problem he insisted I need a new door and hinge assembly. Of course I complained to him saying that the previous serviceman must have installed something incorrectly but he insisted that it was my cost and a new door would be $1400+. He then walked out saying it was not their problem. I complained to the service desk but was given the same answer. So now I was out $350 and still had a problem. frustrated I called someone else to look at it and they found that the back spring was not attached and fixed it. Dishwasher is now working great, do not use the Appliance Repair Team as they are unknowledgeable and did terrible work..
- Approximate cost of services:
- $350.00