Reviews

10/10

A large limb came off our elm tree and pulled the electrical wiring from the house. We called Neil on an emergency basis and he came right over to assess the situation. He tried to find the necessary parts but it was late in the day and the tree service still hadn't cleared away the debris so he agreed to come back the next morning and do the repairs. Although he had other clients booked, he made time to come and restore our power and did an excellent job! He was professional, knowledgeable and personable. He went the extra mile to help us out and I would highly recommend this company.

Approximate cost of services:
$504.00
Was this review helpful?
Company Response

THank you for the great review. Yes I recieved this call at 7 pm and tried to help them right away as they had no power. Unfortunately the fallen tree was in way still and wholesalers had closed . Nevertheless less as soon as the city cleared the fallen tree I was there and fixed the whole service as well as corresponding with Bc hydro to get them to come hook up power . Hopefully those trees were appropriately take care of . Take care

10/10

We were desperately in need of a new roof but knew nothing about the process. The first quote I got was from a small company and was cheaper but I found out they don't use fall protection while working and the estimator wasn't very knowledgeable about the roofing products or warranty. When I met with Michael from Penfolds he was very professional and gave me all the information I needed to make an informed decision. The project took two days to complete and the crew arrived early each day, worked incredibly hard and totally cleared the work site at the end of the first day and once the project was complete as well. They did an excellent job and the roof looks fantastic. I would recommend them without hesitation.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hey Shelley, thank you for the kind review. Safety is paramount when working on a roof, and we continually monitor all of our installs. It is something that can't be overlooked. Thank you so much for the kind words, we are extremely happy to have you as a customer - Shaun Mayhew