Brian from Hamilton

My kitchen started to show signs (minor bubbling/warping) of a leak approximately a year and a half ago (December 2013). During some freezing rain in early 2014 we started getting actual running water into kitchen. We knew we were well past due to call someone and called Deluca. During the visit with Doug L. he informed us of our options about repairs and new roof, but until the spring when the roof could be properly looked at and assessed not to make any firm decisions. The spring came, called Deluca to come out for the repair and possible replacement. Doug was back out, suggested a repair because the rest of the roof was in okay shape. He removed a large portion of shingles and some ply wood to view the damage from the attic space as well (whichever way the house was built there is no access to this area of the attic directly and inadequate space to move from one space to the next once in the attic). Not seeing the issue and after repairing the newly made hole, an issue was found against the house in the step flashing which was directing water against exposed brick and into the house. Previous owners of the house had the roof replaced and therefore we do not know who did this work. Doug repaired the step flashing, replaced the shingles and even walked around the roof and repaired some damaged and missing shingles (even though I could have done that myself). Forward to December 2014, another ice storm has brought water into the kitchen again, in the same spot. It became obvious that the first repair was not the issue. Called Doug out again and again he suggested to wait until the spring when the roof was more accessible and less dangerous. In the meantime a third storm brought water into the kitchen so I opened up two holes in the kitchen ceiling to track the water back. Turns out the leak was near the peak of the roof. This spring I had Doug back out to look at the water damage from the inside. Shingles were removed and ply wood was replaced. Eves trough was cut back it was part of the problem (bottom of the eves from the top roof was touching the lower roof (split level home) creating a small dam). This second repair was no charge as the leak was not fixed after the first repair. The kitchen has been dry through two good rainstorms since the fix. Looking forward to fixing the holes in the kitchen. Thank you Doug L for all the time spent on my roof over the last year and a half. Excellent service all around.

************************************************** update - July 20, 2015 Bad Boy asked me to contact their online site and to pass along information regarding my issues. After thinking it over I did...what the heck right? Maybe there is someone in the organization that would actually get back to me. I received an E-mail from Lastma on August 5th explaining that the issue will be looked into and I should hear back "usually with in 24 hours". I have yet to hear from anyone. Not a big surprise. All I can say is, learn from me and stay away. ************************************************* It's July 22, 2015 now and I have been waiting over 3 months trying to get my machine repaired. The first service call was made April 9, 2015 and I'm within the extended warranty period. I have called for service approximately 4 times during the 3 months, and have had close to 10 service calls to the house (parts were required that the repair company had to order thus creating extra trips to the house). I have had a second repair company come out to give Bad Boy a second opinion on the machine and now have a second repair company coming out to make more repairs. Upon asking to speak with the service manager 4 times in 3 months (and being told I will receive a call within 48 hours on two occasions) I have only received one call (and I believe this is because I went back to the store to complain to the store manager in person). I have had to go back to the Burlington store twice (using vacation time from work) to speak with the store manager to try and get answers regarding service, only once did it result in a phone call. What bothers me most is that my ONLY request from the store and service department was to keep me informed. It takes and costs very little to leave me a message to say "we contacted the repair company and they will be in touch" or "the second opinion came back and your machine is still fixable, we will send them out for repairs". Instead you get nothing from anyone and you spend your time chasing down answers. Bad Boy advertises they are #1 in service...please keep in mind this only references their sales service, nothing more.