Edward from Mississauga

Instead of re writing my story I am just copying the various emails I sent to the Goemans store manager in Mississauga about the challenge I ran into with a brand new Broil King BBQ. Good Afternoon T......., Thank you very much for taking your time regarding my concern with the gas hose attachment in the SIGNET 20 NG BBQ. The gas hose attachment inside the BBQ is too close to the black painted structural part # 41 to the right. The gap between hose and metal part is 2 mm. The heat, reflecting from the black painted structural part, already burnt into the material of the existing gas hose. (Which you took a pic of). I’ve attached the photos I had provided you this morning. You mentioned, I can expect a call from your service department today. I again tress the fact, that we now do not have a functioning BBQ – especially looking forward to Canada Day tomorrow. Please provide the email address to contact Broil King. Thank you. His answer: Hi Edward I have sent everything off to the customer service department. You can email Broil King at info@omcbbq.com or call NORTH AMERICA CUSTOMER SERVICE: 1-800-265-2150. My response: Good Afternoon T......., Thank you for your response. Yesterday evening at 7.30 pm we came to your store – explaining the same concern to your two female associates at the reception desk. They were both talking about nothing else than the customer service department. We asked to speak with a technical person within the store. As after 10 minutes nobody showed up to help us – we left. To say the least: my girl friend is furious. I’m getting there. Customer service department. We’ve heard that too often in the past two days. Fact is – we expect to have a solution and a functioning BBQ by the end of the day. (6 pm) His response: Hi Edward - The issue has been sent off to customer service they have to deal with it. I have no way of resolving the issue at the store level, it has to be handled by service. I don't know if the will be able to resolve issue by the end of the day but if they can they will. T....... Bottom line: Goemans service department never responded. Unqualified and unprofessional behavior. There is no customer service at Goemans. A week later Broil King responded. I asked both companies to never contact me again. Imagine: 10 years ago I bought a very expensive cast iron BBQ at Goemans. I will never recommend Goemans, as well as Broil King, to anybody that wants my opinion based upon the above-mentioned experience. To Goemans: Do not write back: "Hello, we are very sorry to hear this. Can you please send us an email with your contact information so that we can look into this? CommunityManager@Goemans.com Thank you." Any response from Goemans is useless.