Last summer our AC stopped working. Called JC since we have a contract. Tech comes out and tells us the compressor is seized up. Since we knew we would be renovating this summer with a new furnace and AC we did not get it repaired and did without AC all summer. Our renovation contractor sent out his own tech. This tech opened the compressor panel up and hit the reset switch and the AC started working. The JC tech was just too lazy to go outside and take the panel off to hit the reset switch. And he charged us $100. If you still have a contract with JC and the tech tells you your system is beyond repair,GET ANOTHER OPINION FAST
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
At J.C. Robinson & Sons, we take all of our customer complaints seriously.
Our records indicate that a year ago on August 1, 2014 we performed a service call at this customer's home on his air conditioner that we installed for him in 1992.
He had a service contract on his previous furnace but never on his air conditioner.
Our technician discovered the compressor in the outdoor air conditioner unit was not starting. After troubleshooting and removing the outdoor panel he determined that one of the compressor windings was open and not allowing electricity to flow.
Our technician noted on his work order that the internal overload was probably the reason the winding was open. This internal overload can take many hours to cool off, and once it does, there is a possibility the compressor can start again, though it is usually a major problem that caused this overload to open in the first place.
It was then expressed to our technician that the air conditioner was being replaced the following year as a renovation was planned.
J.C. Robinson & Sons has been servicing the Ottawa area for over 90 years. We take pride in our ability to service our customers efficiently and honestly. If this customer had wanted us to further investigate the issues with his air conditioner, we could have returned at a later date to further analyze his air conditioner.