A must NOT go to place! Unacceptable return policy and horrible service!!! Will never buy anything from there again ... no matter how cheap. I needed to buy my grandma a new shower head for her new bathroom and got attracted by Home Idol's pricing. Therefore I went to check it out. There I found one that she'll like but the box was dented, so I ask a sales rep to please help me find one that's in good condition, just in case there are damages inside of the box. In return he told us if we don't trust them or their product then don't buy it here. I was shocked with the service but thought it was just the way he is and didn't want to be skeptical with everyone there and ended up finding a new box ourselves and buying it. When we got home ... we discovered it did not fit properly and not the right size for her, so we went to return it. Resulting in us being treating extremely rude and feeling disrespected. Not only were we told that there is to be a 15% stock up fee ... an unheard of policy but when we asked if we paid for it, walked out the door and went back in right away .. does the policy still apply? His answer was yes of course ... you don't even have to walk out the door. Once you paid the policy applies. Is this guy crazy? He didn't even bother to explain or apologize at all. Left us there in anger. NEVER GOING BACK AGAIN!!
- Approximate cost of services:
- $20.00
- Company Response
Dear Elizabeth
Thank you for your review. In order to maintain our guaranteed lowest price and good quality, we are not able to provide the best service everyday. However, now we upgraded everyone to enjoy our “BEST SERVICE TUESDAY” for intern free designer service on Tuesdays and the “STORE MANAGER THURSDAY BONUS” for feedback bonus r on every Thursdays. We try our best to provide the best to all the customers, thank you.