We purchased a teak patio set from Hauser in the summer of 2006. Hauser didn't have the lowest price. We decided to buy from the company as we thought they offered better quality/service. However....one of the four chairs we purchased recently cracked down the side, making the chair unusable. We called hauser to see whether it could be fixed, and if not, what they were willing to offer us. The response (after the sales rep/mgr spoke to the owners) was that it could not be fixed, and that they would offer us a 15% discount on a new chair. So much for having higher quality product that they stand behind. We do not plan on buying from Hauser again given this response. Higher prices are only justified when accompanied by higher quality product/service. Quality teak furniture should not "crack".
- Approximate cost of services:
- $5,000.00