They Will Forget All About You
We took possession of our home over 1 year ago. Before the 1-year mark, we were sent a letter asking us to review items for our 1-year Warranty claim, which we dutifully submitted. We have some legitimate claims, including a crack in our concrete basement flooring which the builders said they would repair once. Months have passed without even the briefest acknowledgement of receipt, let alone any actual work being done. We are still even waiting on exterior paint for a wood block on our porch that they forgot to add when they built the home and added after I complained. Last year we were told that they didn't think they'd get the paint before the end of the year, which is just absurd! In my line of work, there is no way we would treat customers so poorly. We pride ourselves in putting in overtime and going above and beyond to ensure we not only meet the minimum requirement for a job well done, but exceed customers' expectations. Pacesetter doesn't even meet the minimum requirements. Finally, we have submitted all the necessary documents for us to obtain our $1000 landscaping deposit and, surprise surprise, they have not responded because obviously that would mean doing work and letting go of money. This company is absolutely shameful and I would never buy from them again.
- Approximate cost of services:
- $400,000.00
- Company Response
Hi Greg,
I’d like to apologize for the lack of communication you’ve received regarding these services and for the frustration this has caused. I have spoken with our Warranty and Seasonal departments about your file and they were able to give me some insight into the situation.
The warranty department has informed me that they have sent out an appointment request to you to have your 1-year warranty items addressed. Once the request is confirmed on your end they can send the appropriate trades people out to your home.
Regarding your landscaping deposit, I can assure you that Pacesetter has no intention of withholding your $1000.00 reimbursement cheque. At this stage, we are currently waiting to have an inspector give us the final approval on the landscaping. Once we receive this we can then have the cheque sent to you immediately. Unfortunately, since we rely on the inspectors and thus their scheduling, this process can take 4-6 weeks.
Once again I am very sorry that these processes have not met your expectations. If you have any other questions or concerns, or would like further updates, please do not hesitate to contact us at pacesettersales@qualico.com.
Thank you for your time.
