I purchased a dining room table and chairs which were not immediately available. When the product became available, I popped in to pay the rest of the order and pick up a portion of my order (which requires 2 trips on my part, considering the size of my vehicle). The store had an issue with the point of sale system. Effectively I ended up paying for another customer's order. The local staff, although meaning well, could not determine what had occurred. We waited for an hour for them to determine what was going on, before they told me I'd have to come back. The issue I have is with the follow up. The employees called their district manager, Maryam while I was there. I could hear her essentially berating them over the phone. I asked to speak to her to resolve the situation. She refused to speak with me. Even a "we're working on it" would have sufficed. I was not allowed to take any part of the order with me, costing me a trip and my time. I called the customer service line and was essentially told that there was nothing they could do about the situation, and that they would not offer me delivery as compensation for their mistake. Not only that, I had to call them back to follow up. For your sanity, stay away from this place.
- Approximate cost of services:
- $1,000.00