Karen VK

Ben's provided friendly, informative, and competitive pre-purchase service on our KitchenAid cooktop, and Whirlpool dishwasher ... and great post-sale care. Though we were very careful with our new electric ceramic glass cooktop, after the first use of one of the elements, it appeared to be deeply scratched. Ben's sent a serviceman out, and Ken was extremely helpful with clearing up, and explaining the problem. It was actually something the cooktop cleaner we bought was able to address and was not a problem with the cooktop having been marred at all. Where it felt and looked like the surface had been scratched, it was actually fine bits of aluminum that had transferred to the cooktop from our wok. He spot treated those areas specifically with a thicker amount of cleaner - leaving it there for a bit to soak into the marks, and that removed it all. I love our new cooktop and would never go back to gas. Other than that one time, it's been a breeze to use, and extremely easy to clean. Now I know aluminum pots and pans can leave marks on the surface, and though they are more stubborn to clean than cooking splashes from soup and other splatters, they come out.