Kate from Thunder Bay

I had a customer service rep in the store tell me the date my warranty was up so I could be sure to use it. She looked it up in their system and wrote it down for me. I made a purchase by the date I was told and was later contacted to be told it was 3 days late and despite the fact their employee made the error the warranty department would not honour the credit. I have made a lot of purchases there but apparently customer service means nothing to them.