T from Toronto

This isn't the first time Alan has done a great job at our place under short notice! This time, he fixed up an old bathroom that had paint peeling and some mildew issues. Looks brand new! He also cleaned up a hallway that had dozens of scratches from a moving incident. Highly recommended. Thank you, Alan and team!

We had a really positive experience with Lee and his small team. Lee met with us several times to review the plans laid out by the City to fix our front parking pad, ensure it was legally up to spec, to repair the slopping retaining wall, rebuild the steps up to the porch, and landscape based on our aesthetics. Lee is a good listener, took the time to understand what we wanted. I always felt respected and heard. We drafted the contract together and he stuck to it. He was slightly delayed because of a few other projects, but worked within our constraints and delivered the majority of the project on time. His team cleaned up every evening so we weren't annoying all our neighbours. The result is an approved parking pad by the City, and a front retaining wall with Muskoka stones that we hope will last a lifetime. I recommend them!

We had a leaky radiator supply valve and I called Cam to see if he could come for a visit as I was concerned it was going to cause problems for me. I called him and he gave me advice over the phone to simply tighten the lug nut. I followed his advice and it totally worked! I greatly appreciate him offering this free advice. I'll definitely be keeping his number on my phone in case anything more serious comes up. Thanks, Cam!

I will never recommend Dupont Heating & Air Conditioning to others. Mario, one of the owners of Dupont Heating & Air Conditioning provided us with three quotes to supply and install three boilers. We wanted our new boiler installed three feet away from where the old one was. We understood through the emails, quotes and conversations with him that all related piping for proper boiler relocation was included in the numbers. A week later, we signed a contract, still under the same assumption. The only vagueness was a line in the contract that says: "Moving of the boiler to be determined." There was no mention of a pending estimate for the moving of the boiler once determined. Again, we understood this to mean that the placement of it was to be determined, not the cost. This is when things went downhill. From the moment we signed the contract to the installation, Mario was hard to reach. Our installation date was moved a week because his team “looked at the wrong week”. Yet another delay. When the work finally began two weeks later, the new placement of the boiler was determined with the head installer and he completed the work. At no point did Mario or anyone on his team tell us there was an extra charge based on the decision. At no point did we doubt that our understanding of the contract was false. When the team returned to finish, my husband had to tell him he was missing the Low Water Valve (agreed to in the contract). The job was completed and we paid in full. Two days later, Mario contacted us after not being in touch throughout the installation to tell us about an extra charge. He said that he mentioned there would be a charge, but my husband doesn’t recall this and there was no subsequent mention of any additional cost. Most importantly, before work was started, we should have been notified. Consumers have a right to an estimate before any work is done should it be outside of an agreed upon contract. We hope this never happens to another customer again. All in all, we are extremely disappointed with our experience with Dupont Heating & Air Conditioning. Don’t use them. And if you do use them, then make sure your contract is clear and you know about all hidden costs.