I have been a satisfied customer for almost 10 years now and their professional, timely service has been worth every penny. Their customer service is also staffed with very courteous and helpful people. I wholeheartedly recommend them.
Thank you for your review and the kind words for our staff!
Pierre, the OHS technician, came to diagnose and repair our furnace humidifier. He had to replace a valve, which he did during the same visit. As usual (he handles our regular maintenance visits on all our heating and cooling equipment), his service was very efficient and professional. Thanks Pierre!
If you are considering buying a hot tub, I would absolutely recommend Mermaid Pools on Ogilvy Road in Ottawa. At each step of the process (sales, contract negotiation, warehouse dealings, delivery, installation and show of operation) I received professional, enthusiastic, knowledgeable, and, most importantly for me, respectful service from obviously dedicated employees. This bodes well for any future dealings with this great company, namely for maintenance (monitoring water quality), winterizing in the fall and opening up in the spring. My family and I use the spa every day for both its fun and therapeutic value! Special thanks to Martin, Sandy, Lloyd and Phil!
