Gramps from Newmarket

We just replaced 4 doors in our home. We decided to get 4 quotes. They were lower than a quote from a well known competitor by almost $5,000.00. They were a little higher than the lowest quote but seemed to be the most knowledgeable. From the time Derrick came out to measure our doors and provide a quote we felt very comfortable and confident they were the best choice. They certainly didn't disappoint. They're a family run operation that has been in business for 50 years. They gave us a very competitive quote and completed everything on time and as promised. They are very professional, honest, knowledgeable and accommodating. You can tell they take pride in their work. Their installers are very courteous and professional. They covered our floors with drop sheets and cleaned everything up when they were done. We're extremely pleased with their work and would highly recommend them. Thanks Derrick and team for doing an outstanding job.

Edit 08-14-19 When I spoke to Riley he did offer me a refund of $30.00 This refund was conditional on me removing my review. I told him I wasn't willing to remove the review and the amount of refund wasn't adequate. A sliding door and a patio door were missed not two windows. Some of the windows that were done had streaks and squeegee marks. As I mentioned earlier it was a very hot day so possibly they didn't use enough cleaner. At no time did I argue or demand that I wanted a full refund. To the contrary I told Riley that I didn't expect to get anything for free but expected a partial refund. I want to close this discussion. If Student Works want to issue an unconditional refund of $30.00. I will accept this as a resolution and move on. They have my address and can mail me a cheque. Edit: I was contacted by Riley a manager at Student Works. He did offer a $30.00 discount if I removed my review. He also offered to return to redo our windows. I declined both offers. I think $50 would be more reasonable. I didn’t expect a full refund. Because they were late and didn’t do the job as per the contact I suggested his guys maybe needed more training and weren’t very professional. He said I was rude. I told him this was the end of the conversation. I didn’t appreciate being insulted and hung up the phone. He did say that they receive about 12 complaints in 100. Original post: I was contacted by Student Works window cleaning the end of June. I agreed to having our windows cleaned at a set date and time. On the date and time no one showed up to complete the work. An hour after the arranged time I decided to call the sales contact. He informed me that someone would arrive within 1/2 an hour. 2 guys showed up at my house 1-1/2 hours after my scheduled appointment and proceeded to clean my windows. In all fairness to them it was a hot day and they may have been running behind schedule. Someone should have called to inform me if they were running behind schedule. It took them approximately 45 minutes to clean 45 windows. This would mean they averaged 2 minutes per window. This includes ladder setup and removal. I think it would be impossible to properly clean a window in two minutes. I paid them upon completion. I was home but didn't watch over their work. When they left I realized they didn't clean 1/2 a sliding door or my lower level patio door because the screens were locked from the inside. I planned to unlock them prior to them arriving but forgot. When they discovered the doors were locked they should have asked me to unlock them. When I did an inspection I could see that the windows must have been drying quickly. There are many streaks and squeegee marks. I contacted the sales person to inform him. He offered to come back at a later date to redo the windows. I declined because it is a very busy time of year and it's difficult for me to schedule another appointment. I believe I should have been offered a partial refund. We have our windows cleaned every year. This is the first time using Student Works. Based on my experience I wouldn't recommend them.