Lucep in Toronto

I usually don’t do reviews, but since I couldn’t find one on this company at that time, I thought it could be helpful, specifically when you happen to be a woman dealing with these things on your own. Nusite is part of Trusted Pros which I thought would demonstrate a strong work ethic even though I was not able to find a single review. Initially I met with Eric who sold the job and also detailed the process. Eventually a sump up had to be installed should they not seen one after excavating. Sergei was the contractor in charge of the work. He came with his guys; the first day everyone came included Eric who explained the job. Once the workers had excavated quite a lot, Serguei saw a hole in the wall, which was brought to my attention, he seemed to care about doing the job well, and I really appreciated his concerns; therefore he stopped and told me to call him once this was fixed. I hired a general contractor who was surprised to see the site was not well protected, and rain would further damage my house, so I was advised to have Serguei back to protect the site; I called him, but said he was far and couldn’t come at that time, which I could understand, but he did not offer any alternatives, which meant he was not interested in doing this. Luckily Steve, the contractor was willing to do so, even though he was not hired, I must say that was quite a relief. Once the wall was fixed, Serguei came back to finish the water proofing. Once he was done, I asked him if a sum pump was required, he had forgotten about it. I thought, oh well… I knew I could pay in installments, I asked him to do so, I gave him my credit card number, but this also, forgotten! A month later it snowed, melting early January, and my basement got water as if half of a job had been done! I called Eric who told me to contact Serguei. I did so, he was away and told me to get back to him in March, which I did, and became quite tenuous to have him on the phone; even my contractor Steve helped me to connect with Serguei and the company, but nothing was happening. According to my contractor there were issues at the footing, and the excavation was not deep enough. Finally Serguei agreed to come with his guys; he came 2 months later on his own. he fixed the membrane by sealing it and fixing some holes, which was just confirming the whole mess I was experiencing quality wise. Because he came alone, he was not able to finish that day. Given how difficult it had been to bring him, I could not wait any longer, I had tenants who were very upset, so I had to move on; so, I had Steve fixing the job, and have had no problems since, this guy is simply amazing. Obviously I would never use Nusite again. LP