We are young and first time home buyers and bought a house in Griesbachh through Pacesetter. Pacesetter Area manager took advantage of us, he didn’t reveal the total base price of the house and list all the upgrades on the house. On pricing we started with a showhome Price then he just deducted the upgrades that we don’t want. So by this process we are blinded by what are all the upgrades in the show homes. These are that things that we noticed that weren’t discussed and included. • Our garage is smaller compared to the showhome • There is a bump out that are part of the showhome (approximately 20 square feet) is not discussed and included • There is a one and done policy but we found out that garage opener wasn’t included as well. So I have to buy and install it by myself • They install a wrong type of roof. We chose an architectural shingles from the brochure however they put on papers a 3 tab shingles. • Window blinds wasn’t discussed and included After the pricing we didn’t get to see the papers. He didn’t sent it to us just to review, we only seen it on the day we signed the paper (Our fault is that we trusted them but that is our nature we easily trust people but now we learned). After we signed and made the down payment, we cannot do or change anything about it. We would like to have a secondary suite however, they are telling something that is not true (example : we already have finished basement included on our price but he said we need to have separate electrical which would cost additional 60K) that he told us so didn’t proceed with it. He proposed to us to just rented it out illegally since most people do it. To all the readers, I hope this experience won’t happen to you because it is very painful experience and lot of stress it brought to us. Btw, the site supervisor is very nice though and we had good experience it Design Q.
- Approximate cost of services:
- $530,000.00
- Company Response
Thank you for your comments. It's not our policy to mislead our buyers, and I can understand your frustrations. Please send us an email at pacesettersales@qualico.com with your job number and address so we can investigate. I'm pleased to hear that your experience with our site supervisor, and Design Q was a positive one, however, we strive to have the entire experience be enjoyable.