We purchased a couch from the Chesterfield Shop on Dufferin, and paid for "deluxe delivery" which, we were informed, included delivery and setup. When the couch arrived, the delivery persons demanded an additional $100 for "disassembly and assembly", which involved removing four bolts, carrying the sofa upstairs, and screwing the bolts back in again. Total time, 4-5 minutes. When we complained to the store, we were told that the charge was a standard one, and that we should have been told about it at the time of purchase. As they admitted fault on the part of the salesperson, we should have been entitled to a $100 refund. Which they categorically refused to do. It seems to me that if an error is the fault of the store, the store should not be charging the customer for it.
- Approximate cost of services:
- $2,000.00