kristian

Terrible company, terrible service. This was my first year with Hometurf. I was advised that my first application would be done in March or April. In the last week of April I reached out after noticing that my first treatment was not applied. I contacted them by email (after attempting to contact by phone several times) and was advised that the treatment was done in March, but they left no sign or letter indicating as such. Nevertheless they came within the next week to apply the REAL first treatment as I complained that there was no evidence of anybody showing up. I wanted to discuss the issue over the phone and was advised somebody would call me back because you can never get through to somebody on the phone. Nobody called me to discuss the issue. I received a follow-up email asking if anybody called, to which I said no and would still appreciate a phone call, and its been about two months and nobody has called. About two weeks ago I received an email indicating that there was an issue with a technician and the alleged March treatment was not given to a bunch of customers. This may be ok for some customers, but I feel like my lawn does not look as good as it should have had they applied commenced treatment at the time that they were supposed to. They proposed to apply a late fertilizer in the fall to make good. Notwithstanding the lack of customer service, their lawncare is subpar as there are still weeds in my backyard. Suffice to say I will not be renewing my service next year. Stay away if you care about customer service.

We had a terrible experience with Toronto Pro services. They showed up 1.5 hours late. Marian told us he would be there but sent inexperienced workers instead and didn't show up until several hours later. He advised us that him and his movers would wear protection for their shoes and they did not. As a result some of our stairs were damaged as outlined in the pic below with the stain rubbed out on the edge of a couple stairs. The workers were clearly inexperienced and could not get our couches in the basement of our new home. As a result of their efforts, they created a hole in the wall as seen in the attached picture. When Marian showed up, several hours later, he was able to quickly show his workers that the couches could be disassembled and reassembled very easily, which made them extremely easy to take downstairs. Also proving their inexperience, they were unable to get an armoire into the master bedroom. We were subsequently able to move it up ourselves a week later in about half an hour with two people, and they were unable to do it with three or four people. Lastly, in transporting our goods they damaged our television as seen in the picture. We contacted Marian a week later after we finally got around to setting up the TV and noticed it was broken. Marian would not acknowledge that his workers broke the TV, however it can clearly be seen that the screen was damaged in the move. Marian had the audacity to ask whether it was damaged before the move, which it certainly was not as we had been using it up to the day prior. Why would we want to move a broken TV??? Marian advised that he would come over to take a look at the television, and after several attempts to arrange a time, Marian never confirmed with us. All in all just a horrible experience.