Karen

Background: We purchased our home in 2019 knowing it needed a big reno. The home had not been updated since 1986 and desperately needed a complete overhaul. Selecting a contractor was scary for us it was a big project therefore it was a big financial investment. We were terrified to become a news statistic of another couple who had been taken advantage of by a dishonest contractor. We interviewed contractors for a year before we found Elite. Elite - initial impression: Elite immediately stood out from the rest. The owner Jay was incredibly responsive to our request to meet and discuss our potential project. This seems like a given of course but it was 2021 and COVID meant everyone was renovating and lots of contractors either didnt respond or dropped off during the discussion process. Our quote from Elite was incredibly detailed and based on our discussions with Elite we could tell their project management and processes were also detailed. We had some contractors basically quote us on a napkin for the same project with little written details on how we would get from A to B. The project: Our project consisted of gutting the main floor and second floor. The home was previously a three-bedroom but had been converted by another owner to a two bedroom. We were converting it back to a three bedroom while also adding a powder room and closet on the main floor. We were also taking walls out to make it open concept on the main floor. We also wanted a linen closet added upstairs with a redesign of the bedroom closets and bathroom size. Timeline: Elite gave us a timeline of four months to complete the project. The team: The Elite team were fabulous to work with. Our site supervisor Michael did a great job and was even in communication with our neighbours so if they had any questions or concerns they knew how to reach him. Our project manager Keith was amazing at keeping us posted on all of the details we needed to know. In addition to the resources we had assigned to our project we were also given access to Elites project management software that allowed us to see on any given day where their project was, upcoming selections we needed to make for the house or when different milestone payments were due. The result: We finished on time and on budget with our project. How many times do you hear people say that?! We are completely delighted with how the project turned out and are so happy to have a home we finally love the look and function of. Our neighbours had wonderful things to say about how kind and respectful Elite was to them and to the neighborhood. Check out some of our before and after pictures attached. Thank you team Elite for making our house dreams come true!