First year with Worryfree. I paid for this service in November hoping to get satisfactory results after hearing all the horror stories of shady contractors. Well here I sit at 7:20 PM with no sign of any snow removal. I watched last night as Mr. Berube went on television with his big story of how he would be up at 4:00 AM to begin dispatching his equipment. First pass was to happen before 11:00AM. Well I'm still waiting. Perhaps instead of being greedy and taking all the last minute contracts you should have honored the contracts already signed and paid. I won't be back. And I will advise my neighbors in the condo group to not use your service next year.
- Approximate cost of services:
- $300.00
- Company Response
I apologize that you feel our service wasn't up to par. In any storm, snow is incredibly unpredictable but our staff work hard to get to you as quick as possible. This particular storm you refer to happened to be a 40cm snowfall and with storms of this magnitude our service slows down for safety and external factors. We appreciate your business.