CupofTea

Great husband and wife team! Very thorough in their work and asked if I could check to ensure it’s according to my satisfaction.

Staff is very professional, they did a good job in repairing our brick wall above garage doors. After they cleaned everything up, and did not mind answering many of our questions.

I purchased A/C and Furnace from them 2 years ago and installation was okay. Ever since then I've been dealing with a nightmare of a company on customer service. They initially prided themselves on the great customer service they offer, and gave me all these warranties on paper- unfortunately it's not worth the paper it's written on. Within the first two years A/C had problems. I've had leaks and they had to change the valves because of defects. Each time I called for service, it was 'we'll get back to you'. Two weeks would go by and I call back only to be told 'I've left it with service we'll call you back'. Each time I would call back to see if anyone will come by, I would upset the gal in charge and she would be short with me. I would never get a return call...yet I'm worried my equipment is not properly working. In a two-year span, I've had leaks so naturally I'm concerned and since I have warranty with them I call them. Recently, they charged me for a service call (even though I have warranty on my A/C) and their justification was I had a "nonsense" call and they charge the customer for that. I'm supposed to have 5 & 10 year warranty on parts and labor on the equipment if I have the equipment maintained by them and I missed one year (and they never called to schedule either) so they dropped me! I no longer have warranty on BOTH equipments. So now my 2 year old equipments are no longer covered. I guess once you have problems with your equipment, and demand a little service and they are unhappy with you for any reason, then customer service goes out the window. I would NEVER use them or recommend them to anyone else - they have been AWFUL. I've tried to reason with them, even offered to pay them for the missed maintenance to get my account up to date, but the gal at the office doesn't want to hear me out -she hangs up on me and the last time she told me she wants 'nothing' to do with me and told me never to call them back. The extreme measure they have taken with me is unjustified. I guess once I got on their bad side I got black listed. Their technicians are nice though. So now I just cross my fingers and hope my A/C and furnace won't die on me because I'm not protected.