Reviews

1/10

We have had issues with this company since the first winter. Somehow the bad reviews in homestars keep on getting removed. Initially we had issues with the door stain, it was coming off because the factory didn't paint it properly. After 2 years of back and forth emails they finally agreed to come and re paint it. This issue of ice build up has been addressed before in a previous review and they contacted me to " fix the issue". The attempted to put more sealant and foam twice!! but it didn't work. I've been having issues of ice exteme build up since day 1. They haven't been able to fix it. This happens on a regular winter day below -10. I totally understand that it could happen on extreme winter days, but this happens on regular days too.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for your review and sorry to hear about your experience. We have passed along a message to our Calgary branch to reach out to you to see what can be done. No company on HomeStars has the power to have any bad reviews removed. You can always confirm with them.

1/10

I haven't had many issues with the windows itself but you can feel the cold in the frames like if it was not properly insulated around the frame. The fiberglass door was extremely pricey and its been a year and the paint is coming off there is a gap between the door and the floor where a huge amount of air flows into the home. The rubber at the bottom of the door has come off. I have emailed the sales representative and the company multiple times since June and I haven't heard anything from them.

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

*** UPDATE (September 27, 2017): The customer did not reach out to our head office. We have reason to believe that this review was made for the wrong company, as the product in the photo does not match any product we carry. We hope the client does reach out to us and rectifies this review, as we are more than willing to work with the flaws of our products, but we cannot be responsible for other companies' products. best regards

(September 25, 2017)

Hello,

We are sorry you are experiencing this problem. However, the door in the photo does not seem to be a door we carry. We do not install such sweepers on any of our doors. We will gladly look into this matter for you. We also have not received any emails in this regard. In order to identify that you are indeed one of our clients from a year ago, please give our head office a call with more information: 1-866-807-8064.

We hope to hear back from you soon

10/10

I purchased my first house a couple of months ago. Blake came to inspect the roof at no charge and he provided a quote for the work that needed to be done. He was very understanding and flexible with the payment arrangements. The work was done as promised.

Approximate cost of services:
$400.00
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Company Response

nnavarrete,

Thank you for the kind words and congratulations on your new home :)

Blake

10/10

Jordan was very punctual and extremely helpful on the initial visit pointing and explaining everything we needed to know for the renovation we are planing to do. He sent us the quote the following day first thing in the morning. He has been amazing answering all my questions via e-mail in a timely manner. The price is very competitive and he as been completely honest with the risk of this project. I am considering as an option for my renovation but I am still reviewing my quotes.

Approximate cost of services:
$0.00
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