At first we loved the countertop in our new finished basement kitchen. Despite the delivery man damaging our walls, we thought we would look past that since we finally recieved our countertop. This was in Oct. And now in Jan we discovered a crack that started off small at were the seams are joined. We contacted Marbletown immediately. They said they would contact the supplier and the supplier came to inspect. After the inspection the supplier clearly stated that there was a chip on the material already which resulted in growing crack. He said it could've been during the delivery or installation. Because where the two seams are joined and where the crack is very thin. The chipping continues along the side of where the two seams meet. Now I receive an email from Marbletown indicating that they are not responsible and if we want that they will said someone to repair crack for a fee. How ridiculous!!? The countertop was installed poorly and now we are to blame. Not to mention Ardy states that we should've called if there was a chip in the seamed when installed. How the heck am I to know that a little chip were the seam is would have such an outcome. They have not called me back or answered their phones when attempted to speak to someone. This is by far the worst customer service I've received and I would not recommend anyone doing business with them. BEWARE!!!!!! I wish I read some reviews because it seems someone else had a similar problem. And to think I went on a recommendation! Regret it regret it!
- Approximate cost of services:
- $2,100.00