great sales reps, ordered the Refrigerator paid in full. quoted 2 week delivery to oakviile and 15 days goes by no feedback. called the rep and within a couple of hours got a call back to schedule day, and was informed that i will be contacted the day before with a window in time. no call i had to call dispatch at 3.30 pm the day before and they called back with a time. this is a dandy....delivery guys show up, middle of winter and tells me they don't have enough runner all i have to do is mop the floor after them. (entire house is hard wood floor with the exception of 4 feet of tiles near the front door) Remember this is the 2nd week of January....2 guys walking all over the hard wood floors in their wet shoes... thank you for making me mop the entire hard wood floor after the delivery.they had 2 runners and was enough to cover the entire space. there was 2, 4 feet gaps on the floor... is this the type of service you get for a $3000 product?
- Approximate cost of services:
- $3,000.00
- Company Response
Hello; we're sorry to hear about this and apologize for the inconvenience we have caused. Could you please send an email to communitymanager@goemans.com with your name and invoice number? We have been unable to locate your file under your HomeStars username. Once we have this information we will be able to better assist you. Thank you for bringing this to our attention.