Ryan in Toronto

I found Eco Clean on this site and read some of the reviews, and subsequently emailed George with a few questions. George got back to me pretty quickly, faster than any other companies I contacted. He provided me straightforward answers, and was very clear on what his services entailed. I have some water stains on the front of my brick townhouse from years of neglect from the previous owner, so I wasn't sure how effective George's work would be. He indicated that although there was no guarantee, he felt he'd be able to help remove the stains. In following up with my enquiry, George had asked if I wanted to proceed, but I still had some reservations, but I got the feeling he was an honest guy so we booked a time on a Saturday morning. George and Jim showed up on time, and quickly got to work. He tried to accommodate my reluctance to have hose coming through my house (since i didn't have a water tap in my garage at the front), and attempted to use an adaptor on a bathroom sink in the basement. Even though it didn't work out that way, I appreciated his effort. George and Jim were also quite friendly, and proceeded to powerwash for about an hour. What I also appreciated was afterwards, both George and Jim asked me if there were other spots I'd like them to concentrate on, ensuring I was happy with their work. Afterwards, it was difficult to tell if all the stains had come out since the brick was now wet, but I thanked the guys and they went on their way. After the brick dried, there was one portion that was still stained, and although I knew there were no guarantees, I emailed George asking if he might be able to give it another go. I honestly wasn't expecting him to get back to me so fast, but George emailed me in a few hours indicating he'd return the next morning to see what he could do. Sure enough, the guys came by on time and spent another 1/2 hour at my house to try and remove the stain. Already I've seen an improvement, but more importantly, I was impressed by George's attention to customer service. Many contractors would have simply not gotten back to me . Out of good faith I had paid the full amount to George without seeing the final results (as the brick hadn't dried the first time he was here). And likewise, he promptly addressed my concerns, understanding the value of word of mouth, particularly since HomeStars is where I first found his company. I recommend George, Jim and Eco Clean completely, and wouldn't hesitate to hire them again.

I just wanted to relay the experience my wife and I had with T.A. with your company Avenue Road Roofing. We've noticed small trickles of water coming into our home over the last few months after rain, so after eliminating other possible issues, we feared the worst, that we needed to replace the roof, a costly endeavour to say the least. We proceeded to contact about 6 different roofing companies to have them come by for an estimate. Two didn't even bother calling back, one was late, and one guy's phone rang about 6 times while he was in our home, and he took the calls 4 times. Not very professional. Only two guys pulled out a ladder, and proceeded to take a look at our roof which is quite high since it's a narrow but tall townhouse. Out of those two guys, only one guy really stood out. That was T.A. from Avenue Road Roofing. Trevor was on time, friendly and took the time to ask us many questions about our leak. He seemed to genuinely want to find the source of the problem. Next, he grabbed his ladder and said he'd take a look, which involved bringing the ladder through our house, a tad cumbersome for him perhaps but he didn't seem to mind. He gets to the roof and immediately notices that our eavestrough is completely full of leaves, dirt,soil,and spends the next 15 minutes pulling it out by hand to clear it out. He also brought our garden hose up with him and ran some water through the downspout to check for clogging. I should mention here as well that every other company immediately said we needed a new roof. Trevor was the oly one who didn't automatically draw that conclusion. In fact, he was the only one who said he estimated the roof still had "some life" -about 2-3 years. After getting down from the roof, he said that he thinks he might have solved the problem, that the excessive clogged trough was quite possiby the issue, as the shingles looked ok. Obviously we were glad to hear this news, and I proceeded to ask Trevor what I owe him. "Nothing" he replied. He added that if that didn't solve the problem, he'd obviously give us a quote on the roof, but if it wasn't necessary, there's absolutely no charge. His thinking was that if/when we do in fact need a roof, we'd remember this experience and call him at Avenue Road Roofing. Well trevor, you're absolutely right. Even if the roof is in fact the issue, Trevor was the only one who went the extra mile without earning a dime (I tried to give him money but he wouldn't take it) so that to me is a sign of an honest person, which reflects well on Avenue Road Roofing. And to prove the power of word of mouth, this morning I came into work and relayed the story to a colleague. This particular colleague just also happens to be needing a new roof soon, and Avenue Road Roofing, and Trevor in particular , will be getting a call all based on the experience we had. Thank you Trevor! (And good luck with your own new house)

I've heard horror stories about movers, but from the get go this company was on the ball. The company was great in answering all my initial questions and concerns, and the two gents they had do the move were quick, polite, professional and got the job done. Highly recommend these guys.