Nikki from St. Clair-Bathurst area

I found Moe through HomeStars and have not regretted choosing him for the various jobs I've needed done. He answers his phone promptly, comes quickly when needed, works hard on the job, and gives a fair price for his work.

Our problems were multiple, and not simple -- we had been saving for years to be able to do this work. It involved outside waterproofing and foundation repair in an area notorious for its high water table (thanks to Garrison Creek); drains and plumbing remediation (improperly installed basement bathroom and laundry) and problems resulting from a previous basement lowering. Our contact was Stephen, and he properly diagnosed the problems, separated out and then costed the various elements of the work that needed to be done, explained everything clearly and succinctly, and gave us quotes that seemed reasonable, considering the size of the project. The work was done immediately and I have never seen anyone work harder than this crew of Ukrainians. It was unbelievable. The work was completed in record time and everyone seemed to know his job very well indeed. I would recommend this company to anyone who needs this type of work done. It was a pleasure to work with Stephen and he was unfailingly pleasant, polite, accessible, and -- perhaps most important of all -- did what he said he was going to do, when he said he was going to do it.

This past summer (July 2006), I needed some plumbing work done quickly (installation of previously purchased kitchen counter & sink, and bathroom pedestal sink). Tenants were keen to move into the apartment I had spent the previous 4 months renovating. In desperation, I chose Royal Plumbing from the Yellow Pages, and came to regret that decision. In spite of the fact that I had prepared everything for them (e.g, taken out the old vanity in the bathroom, removed the doors from the kitchen sink unit) so that the actual work only took about 4 hours from start to finish, they ended up charging me just shy of $1,000 for the job an outrageous sum in my opinion, since the "two men" I paid for were one licensed plumber and a boy who was clearly there simply to carry the heavy tools and the price did not include any of the fixtures, which all had been provided by me. I believe that I was charged pretty much double the regular retail price for all the materials used to do the job and all materials partly used were charged in full, with the remains taken away by them (presumably to be used on other jobs). To add insult to injury, I had to call them back twice, as the bathroom sink leaked after installation, and still leaked after the first visit that was made to fix it. If they had not appeared in a timely fashion to fix the leak, this review would have been even more damning. As it is, Royal Plumbing is a company I would never choose again, or recommend to anyone else.