Sean in Toronto

Called for a washing machine that wasn't draining. Told them the drain pump seemed to not be working. When they showed up over an hour late past the 2 hour window they looked at the machine and questioned how I knew it was the drain pump. I was asked to identify where the pump was and I told them where it was as the machine was left open and pulled out for them to assess. Even upon entry they looked at the machine opened up and joked, "you did the work for us". Apparently they weren't joking - I literally did. After 30 minutes I was told the drain pump was shot. Great, surely you have one you can install I said. I was told it would have to be ordered. I said as long as it's not a $500 fix I would be willing to do it. I was instantly quoted $425 and when I expressed surprise I was told, "well it's less than the $500 you said you wanted". I told them I have seen the part online for ~$60. They didn't believe me. I told them where I had seen it and they insisted it would cost double that. I told them I expected that but didn't understand the $425. I was then told that the service call was $99 one way or another - whether I went with them or another company I was going to be invoiced $99 on top of getting it fixed. So the total charge from Accufix would have been $524 plus tax ($592.12) to fix the machine. I got multiple quotes from other companies who all quoted me at half the price. I wanted to support local but I'll never use Accufix ever again. Buyer beware, I'm out $99 but you don't have to be if you never use these guys.