Christina in Ottawa

Upon noticing a small amount of water at the corner of our furnace, we decided to have someone in to check on it. After a 2 hour inspection our furnace was red tagged due to potential problems. Since it was at the end of its life cycle anyway we decided to purchase a new furnace. We also decided that it would be a good time to have central air conditioning installed at the same time. We went to 3 different companies who we chose through word of mouth and through reviews here on Homestars. From our first contact with Reliable right to the last step of installation the service has been fantastic. Greg in sales was friendly, personable and attentive to our needs. He was the only one of the 3 companies who called us 2 days after his visit to see if we had any questions and/or concerns. Of the 3 quotes we received the best value was with Reliable and they also came in at the most competitive price. We were happy to choose them since we had read such great reviews here and were hoping they would be the most competitive pricing as well. As our furnace was red tagged, Greg made sure that we had a quick installation date. The two guys who came to install – Jordan and Nick – were phenomenal from beginning to end. They called ahead to let us know they would be a bit late (which wasn’t really late since they had told us between 7 and 9am and arrived at 8am). They were meticulous with the protection of our carpets and floors. They answered all of our questions without hesitation. They cleaned up everything leaving the place as if they had never even been there. They were friendly and personable (even to our kids!) We had an old style of thermostat and they worked for over 2 hours to try and fish the wires for the new thermostat into the old location because they didn’t want to make too many holes in our drywall. Jordan took the time at the end of a long day to give me a quick tutorial on the thermostat. Jordan also returned the next day to add some insulation to the outdoor pipe for the a/c and some covers for the drywall holes (which was totally unnecessary in my opinion but very much appreciated). After installation was complete Greg contacted us to make sure everything went well and if we were satisfied. I would 100% recommend Reliable for any furnace or a/c related needs. We already have!