Stephanie in Calgary

We bought several items for our new house last year and the sales associates were very helpful (though you can tell they're eager, they give you space if desired). The problems came after we ordered. We asked for our couch to be delivered after noon. The driver phoned early and asked if he could drop off the item in the morning. Unfortunately we were not there. He seemed a bit annoyed that we would not be available until after noon and arrived at noon on the dot, and even stated that he would leave if he could not deliver the item at noon. (Which, fine, miscommunications happen sometimes with deliveries). However, we had a second miscommunication in regards to the delivery of our rug. We received it by picking up from the Deerfoot Meadows location and upon discovering it didn't fit the space, returned it. However, the employees were very upset that we returned it to the store, rather than the warehouse. Since we had picked it up from the store, we didn't see the issue in returning it the same way. The moral of the story is that although the items are lovely, please be wary about items that need to be shipped as the service can be a bit lacking. Overall, I would shop here again, but just for small items that I can pick up myself.

After the maze and mediocrity of other large warehouse-type stores located within steps of EQ3, it is very difficult not to enjoy the personalized service and appeal of EQ3's staff and products. We purchased a queen "Simple Bed" and a console table (credenza). We were wow-ed by the simplicity of the designs, while not sacrificing quality. The only problem I have with EQ3 is that you really do have to splurge on these items. We did end up getting a Boxing Day sale, otherwise I have no idea how we could justify such a steep price. Still happy with these products and we will see how they stand up to the test of time.

As new home buyers we were understandably nervous about buying a new home and from the moment we stepped into the showhome, we were put at ease by our sales representative at the time, Walt. He really encouraged us to take our time and did not put an ounce of pressure on us. He was very thorough and thoughtful in answering our questions and did not hound us once when we took a month of to reconsider our prospects. After deciding to purchase, we were happily surprised with Stepper's above-and-beyond customer service, such as the "wet chinchilla" pantry glass that was thrown in by Stepper and Walt's extra details on the paperwork to make sure our changes were seen by the construction crew (even though we were purchasing a spec home). During construction we had a few changes to our reps (new sales rep, new site supervisor), but this did not change the quality of our home build. Jared, our site supervisor, even took some time during the christmas break to give us a house tour when we were too excited to wait. And Josh has been a delight - he always has some new insight about the neighbourhood or new homeowner tips! Lastly, our warranty rep, Jorge, has so far been very responsive to any concerns we had (including two small basement leaks that were fixed within 24-48 hours) and we look forward to continuing to work with him should any new issues pop up (as is to be expected in any new build!)