Dwayne provided excellent service to us when we called because the gas fireplace in our rental apartment stopped working. He knew the model even though there was no clear marking on it. When we decided to proceed he came again and replaced the gas fire kit within a few hours. He did a great job and our tenants thought we replaced the whole unit because it was so clean and 'new' looking!! Dwayne was punctual, courteous and pleasant to speak to. Thank you for the great service!!
- Approximate cost of services:
- $1,100.00
- Company Response
Thank you, Sandra, for your review and the kind comments regarding our technician, Dwayne. You have a Cambridge fireplace which is not a common unit. Many other contractors would want to sell you a new unit not knowing that it could be repaired and cleaned to look like a brand new unit. This Cambridge model has a Mercury Flame Switch which is a part that is no longer sold due to the mercury. The repair when the Mercury Flame Switch fails is a new operating system, which is a new gas valve and a new pilot assembly. Because our technicians carry over 300 of the most common parts on the vehicle, we had the parts on the vehicle and were able to complete the repair in a prompt, efficient manner. Our technicians also service pool heaters, water heaters and furnaces as well. Should you have any issues in the future, please do not hesitate to contact us. We hope that your tenants get many years of enjoyment from this unit now. ~ Jason ~