R & M from Markham

Never in my life have I had such a terrible ordeal as the past 2 months in dealing with Furniture Giants on Kennedy Road in Scarborough. This company sold us an 8 piece bedroom set that came delivered in the wrong colour. On top of that, the 2nd piece (footboard) that we opened up was damaged. In addition, they messed up the delivery date which completely inconvenienced us to no end while we were right in the middle of moving. The Salesman told us that we could definitely have the entire set in a specific colour that we wanted which turns out was a complete lie because we later learned that it only comes in the floor model colour. The Store Manager is beyond rude and only sides with his staff. Once they had our money, they refused to refund it or exchange for another set without paying a huge upgrade fee. At first they agreed to exchange for another set with an additional $50 delivery fee, and then later tried to charge us an upgrade fee of $300. Their Customer Service definitely deserves an award for being the absolute WORST IN THE GTA!! They are very polite before they have your money and then become rude, unprofessional and impossible to reach when you try to get it back. They completely misrepresented their product to us. Two months later and we still have not received our money back. Save your money and pay the extra $100 to buy from a reputable company.