Reviews

10/10

Penfolds proposed an approach using a new product which would save our small strata a lot of money. They were polite and pleasant to deal with. Their communication was very good. They kept us informed and did what they said they would do when they said they would do it. They were timely well-organized and tidy.

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Thanks very much for you're review, Megan. We were very happy to provide your strata a solution for your roofing situation that allowed you to conserve your budget for other important projects. Our teams work very hard to stay on time and on budget, while keeping the workspace safe for all residents and we're pleased to hear our diligence met and exceeded all your expectations.

0/10

I bought a washer and dryer. They didn't deliver it when they said they would. We worked out a date a week later. When it was installed and turned on the water started coming out all over the floor. Calls to Ontario office (long time on hold) to get someone to come out days later and not at a time which was convenient to me. A week later the dryer vent hose fell off. More calls, more time on hold. On the 3rd call I was told I needed to go to Home Depot and buy a longer dryer vent hose. That was it, many calls and many emails to try to get them to come and take them away. Having someone come early in the morning so I don't miss work seems to conflict with their notion of "maximizing efficiency" and there is a 20% restocking fee, which I will pay not to have to do business with this company anymore. Nice delivery and repair people in BC - people in Ontario running the show have the wrong approach to customer service.

Approximate cost of services:
$3,500.00
Was this review helpful?