They replace things that don't need to be replaced
The estimator told us we needed to replace all of our eavestroughes because we were having some leeks in the back of our house. After a complete gong show of worker after worker showing up the work was finally completed only to find we still had the same leaks. The so called foreman told us that it was actually our drip edge that needed replacing, which of course the did for free, knowing full well they had made us replace all of our eavestroughs for no reason. Appalling service, office staff are condescending and unprofessional, As well as all their transient installation crews.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We reviewed your file with everyone involved and still maintain that the prior leak issues did require the replacement of your eavestroughs. We do acknowledge that there were issues with the first eavestroughing crew and as a result they are no longer employed by Meerkat Roofing & Exteriors. The drip edge and associated service fees were provided to you at no additional cost in an attempt to compensate you for the inconvenience. It is unfortunate that you are unhappy with the service we provided. Meerkat Roofing & Exteriors prides itself on our professionalism and integrity. We will only ever quote what our experienced estimators believe is required to satisfy our clients. In your case, to stop your eavestroughs from overflowing and leaking. Our estimator has attempted to contact you to set up an onsite meeting many times to correct any outstanding issues and has received no response.
Kind regards,
Meerkat Roofing and Exteriors