RichmondHillCitizen

Furnace started acting up in sub-zero temperatures with wind-chill in negative double-digits. House became really cold instantly. Didn't know who to call but found an old invoice in my email from Terry. Wrote a description of my problem and fired off an email hoping to hear something by the following morning while setting up space heaters here and there to warm up the building. To my utmost surprise and happiness, within a minute I had a courtesy email response from Terry, who while showing his genuine concern had also suggested what might have gone wrong with the furnace. A couple more short email exchanges had him almost diagnose the problem with certainty. The following morning when I was thinking of calling him, Terry called me to verify my address to send in an extremely polite and efficient technician, who within a very short period of time, verified the problem, fixed the furnace, checked the codes after the test-run as well and left within no time. I always knew I was in safe and reliable hands because of my prior experience with Terry and his team. This experience has further strengthened my faith in all of them. I would recommend them to anyone without hesitation. P.S. Since I had been a customer before, I was also offered a discount for which I had not asked for, which of course, I happily accepted!

Very courteous and professional customer service. Mr. Koutros (Terry) took the time to carefully listen to my situation. He then proceeded to explain the diagnosis, repair, and billing process. I only provided the serial number and he looked up and verified the warranty information on his end in an extremely timely manner; a perk one enjoys when dealing with authorized/certified dealers. The technician (Mr. Yuri) arrived on time. He was extremely polite and well-mannered and an excellent listener. This was instrumental in verifying the prompt determination of the faulty furnace. He worked briskly and professionally. Not once did it appear that he wanted to slow the progress of the repairs to make an extra buck. In fact he very attentively continued his work while tending to the countless questions I asked him. He departed after ensuring the furnace was fixed and running additional tests to make sure it didn’t cause any troubles down the road. Ended up paying less compared to all other furnace repair businesses I had called. The plus point of an all parts warranty came into play; the technician had arrived with the potential replacement part streamlining the repair process without any delays. Payment to the company was smooth over the phone with a subsequent arrival of payment receipt in my email. Overall I am a very happy and satisfied customer. Felt like I was in a car dealership receiving warranty covered service by a courteous staff. Throughout my dealing I felt I was communicating with an honest team of professionals.