Sarah from North Toronto -5983

We hired Servisol again (they had previously done an outstanding job renovating our basement and downstairs washroom) for 2 projects: a replacement of our kitchen backsplash and the removal and repaving of our front walkway. The backsplash project included removing the existing tile repairing the plaster underneath, tiling, and painting the surrounding area. As we have an old house (and therefore nothing is flush or straight!) it was a job that required precision workmanship to ensure a good end result. That result was definitely achieved! The area was kept clean throughout the process, the work was done as specified, on budget, and the result is great. The other project - the removal and repaving of our old, crumbling front walkway - was a big job. We were happily surprised when it was done in just 2 days! The walkway was broken up without damaging any of the surrounding structures and by the next day, the concrete was poured! They even returned after a few days to clean up the driveway where the bin had been and fill in a small space between the walkway and the neighbour's lawn with soil. The result is a clean, even, and level walkway.

We had Greystone provide us with a granite kitchen countertop and some cabinetry framing. We put down our 50% deposit in December with the promise of a date for them to come out and take measurements and never heard from them. Finally at the end of January I called and asked them to come out to do the measurements. They came out and said we would hear from them regarding an installation date in 2 weeks. Again, we never heard from them. Finally they came to do the installation at the end of February when I called them to pin them down on a date. The installation was supposed to be a one day job. They were supposed to arrive at 9am – and then showed up an hour and a half late. They left at 4pm before completing the job as they didn’t want to stay late and had “hours more work to do”. I finally got them pinned down for a time to come back and complete the job. They cancelled because of weather. I rebooked again. Again, they cancelled because of weather. When they did finally come back, they finished the remaining work in approx 45 minutes (not “hours”), however, a piece of the cabinetry was unstained and so they had to come back a fourth time to finish it! Again, this took me calling them to arrange it. The only time they ever communicated with me was when they called to ask for the remaining 50% payment on the job. And this was before they job was even complete! Bottom line – very nice product and workmanship, but the hassle of dealing with them wasn’t worth it.